Privacy policy

Shanko operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Shanko is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you or another person. It does not include anonymous or de-identified information.

We may collect or process the following categories of personal information:

  • Contact details: name, billing and shipping address, phone number, and email address.

  • Financial information: credit/debit card numbers, payment details, and transaction history.

  • Account information: username, password, preferences, and settings.

  • Transaction information: items viewed, added to cart or wishlist, purchased, returned, or exchanged.

  • Communications: any information you include in messages to us, such as customer support inquiries.

  • Device information: browser type, network connection, IP address, and other identifiers.

  • Usage information: how and when you interact with or navigate our Services.

Personal Information Sources

We may collect personal information from:

  • Directly from you — when you create an account, make a purchase, or contact us.

  • Automatically — through cookies or similar technologies when using our Services.

  • From service providers — when they process information on our behalf.

  • From partners or third parties — to enable or enhance our Services.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

  • Provide, tailor, and improve the Services: to process payments, fulfill orders, manage your account, and personalize your shopping experience.

  • Marketing and advertising: to send you promotional communications or show you relevant ads.

  • Security and fraud prevention: to authenticate users, prevent fraud, and secure our Services.

  • Communicating with you: to respond to inquiries, provide customer support, and manage our relationship.

  • Legal purposes: to comply with laws, respond to legal requests, or enforce our policies.

How We Disclose Personal Information

We may share personal information in the following circumstances:

  • With Shopify, vendors, and service providers (e.g., for payment processing, shipping, and analytics).

  • With business or marketing partners for promotional purposes.

  • When directed or consented by you (e.g., through integrations or social media).

  • With our affiliates or within our corporate group.

  • In business transactions such as mergers, acquisitions, or legal proceedings.

Relationship with Shopify

Our store is hosted by Shopify, which processes certain data to help operate and improve the Services. Information you provide is shared with Shopify and may be stored or processed in countries other than your own.

Shopify may use personal information from your interactions across multiple merchants to improve its services. To learn more about how Shopify processes data and to exercise your rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to external websites. We are not responsible for their privacy or security practices. Please review the privacy policies of any third-party sites you visit.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.

If you believe your child has provided us with personal data, contact us to request deletion.

Security and Retention

While we take measures to protect your personal information, no system is completely secure. We retain your data only as long as necessary to provide Services, comply with laws, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Right to Access / Know – request information we hold about you.

  • Right to Delete – request deletion of your personal information.

  • Right to Correct – request correction of inaccurate information.

  • Right to Portability – receive a copy of your data or transfer it elsewhere.

  • Right to Opt-Out of Sale or Targeted Advertising – choose not to have your data used for personalized ads.

  • Communication Preferences – unsubscribe from promotional emails at any time.

You can exercise these rights via our Services or by contacting us directly.

We may verify your identity before processing your request and may deny it where allowed by law.

Complaints

If you have concerns about how we process your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to and processed in other countries.
If data is transferred outside your region (e.g., EEA or UK), we use approved safeguards such as the European Commission’s Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices. The revised version will include an updated “Last Updated” date.

Contact

If you have questions about this Privacy Policy or our data practices, please contact us:

📧 Email: [email protected]
🏢 Address: 5553 E. Long Common Ct, Sarasota, FL 34235, US